Shopping Process

How do I purchase items from the site?

To purchase items, simply click the ‘Add to Cart’ icon,  
Once you have finished shopping, you can view all of your items in ‘My Cart’ and proceed to checkout.

Is it possible to order items over the phone?

Yes. Items from the store can be purchased over the phone by calling our office on 01268 544336. Please note, this phone line is not 24/7 and used only in shop hours. At busy periods in the shop we do our best to answer.

What are the opening hours for the web orders?

Opening hours for web ordering are as follows: (i.e: to receive telephone card payments)
· Monday – Friday: 10.00am – 4.00pm
. Saturday: Closed
· Sunday: Closed

What are the opening hours for the Bavister’s Pet Centre store?

If you wish to visit our Essex store, you can do so during the following times:
· Monday – Friday: 10.00am – 4.00pm
· Saturday: Closed
· Sunday: Closed
Please note that we are closed on Bank holidays.

Where is your store located?

The store address is:
Little Malgraves Industrial Estate
Lower Dunton Road
Bulphan, Upminster
RM14 3TE

Is tax included in the price of items displayed on the site?

Yes, all of our prices include VAT. REG: 299619042

How Can I pay for My Products?

Payment can be made by credit or debit card, and also via PayPal online.
BPC accepts the following forms of payment: Switch, Visa, Visa Electron, MasterCard, Maestro, and Delta.
We do not accept cheques or postal orders.

Will I receive confirmation once I place an order?

Yes. After placing an order you will receive a confirmation email with all the details of your order.
We’ll send you a second confirmation email once your products have been dispatched.

How do I remove an item from my shopping basket?

If you no longer want an item or you have added it to your basket by mistake, simply click on ‘My Cart’ at the top of the screen. You will then need to click the X icon next to the product that you wish to remove.
You can minus or add the product by clicking the minus button or clicking the plus button
Once completed, the item you have deleted will be removed from your basket before you continue shopping or move onto the checkout process.

How do I pay for my items?

Once you have finished shopping, click on ‘My Cart’ and then ‘Go to Checkout’.
Follow the instructions on your screen to complete payment for your items. The full payment process will be completed in less than five minutes.

Is the checkout and payment process secure?

At Bavister’s Pet Centre we take the issue of security very seriously.
All interactions on our site are protected through encryption, which complies with international standards.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Please visit our Security page for further information.

Your Account

Do I need to create an account to purchase products?

No. It is possible to skip the registration process and checkout as a guest if you are looking to make a quick purchase.

How do I create an account?

To create an account, when entering the checkout process, you’ll be prompted to enter your details for registration before paying for your goods.
Your email and password will then be used to access your account when you login to your account in future.
Returning customers who have registered with us can login to their account as and when needed to place new orders, view existing purchases, and retain account information too.

Once I’ve setup an account how do I login?

All users can login via the ‘Login’ icon at the top left-hand side of the Home page.

What can I view when I login to my account?

When you login to your account you will able to view the following:
· My Details - view and edit your profile, as well as your delivery and billing details
· My Orders - track and monitor the progress of your current orders and review your full purchase history
· My Products – view your shopping lists and any saved items that you have placed in your basket
· My Reviews – write a review on your latest purchases and edit your own existing product reviews
· Contact Us – email us directly from your account

What should I do if I forget my password?

If you forget your password, click on the ‘Forgotten Password?’ option located in the ‘Login’ section. After following the instructions you will be sent an email detailing your current password and you will be able to log back into your account.

Delivery and Shipping

What costs are involved when delivering my items?

We have next day delivery on all our products that are in stock, prices range depending on products sourced, bulk delivery £7.50 up to 20 kilo There are  surcharges for deliveries to the Highlands and Islands.
When items are added to the basket, will show both on the ‘mini basket’ and the ‘my cart page’.
The total postage and packaging charge will be displayed during the checkout phase.
If surcharges are required to be added to the order BPC will make contact with you to discuss the order.

How will my items be delivered?

BPC are proud to have APC Couriers as their delivery partners. Items will be delivered by this courier company.

Are there any areas in the UK that BPC don’t deliver to?

No, we deliver to any location in the UK. But there are delivery surcharges for deliveries to the Highlands and Islands.

When will my items be dispatched?

We aim to dispatch all orders made before midday on the next working day.

How long will it take for my items to arrive once they’re dispatched?

Deliveries to mainland Great Britain will arrive within next working days after they are dispatched.
Additional time will be needed for alternative locations, during peak periods such as Christmas, and also after Bank holidays.

What time of the day are my items likely to arrive?

Delivery times will vary depending on your local APC courier.
Deliveries by APC are made Monday to Friday 8.00am – 6.00pm. All times apply to working days and exclude Bank holidays.

Will I need to sign for my goods?

YES, you can however, specify that the goods are delivered to your chosen delivery address. In which case APC will try to deliver to this address, during the checkout you can specify for your goods to be left with a neighbour, If you do not want your parcel left, then please specify this at checkout. Finally, when signing for a parcel, please check that the packaging has remained intact and that the correct number of items is present before signing.
BPC will not be held responsible for goods that are signed for but not received.

What should I do if the parcel packaging is damaged?

If your packaging is damaged you are entitled to refuse the parcel. You don’t need to refuse the whole delivery if you have purchased a group of items, providing all other parcels arrive in a suitable condition. If your parcel has been left in a safe place or a neighbour has signed for it, then please let us know of any damaged within 24 hours of delivery.

Can I state where my items should be left if I’m not at home when my items are being delivered?

Yes. During the checkout process you can specify where goods should be left if you are not going to be in during delivery. If you specify delivery to be left with neighbour then your items will be left with a neighbour if you are not in. If you do not wish to proceed with this option you can specify redelivery during the checkout process. APC will leave a card with details for collection.

Returns and Corrections on Orders 

What happens if I discover that the contents of my parcel are damaged?

If you sign for your parcel before noticing that your items are damaged, you must notify us within 24 hours of delivery.
To consider a refund or replacement, we must see photographic evidence of the inner and outer packaging first, before we can make a decision.
For further assistance, you can speak to one of our team members by calling 01268 544336 or emailing info@bavisterspetcentre.com

Is it possible to return my items?

If you wish to return your items, please notify us within 24 hours by calling 01268 544336. After notifying us, you have up to 14 days with your receipt to return your goods for a full refund.
The cost of retuning items will need to be paid for by you. Please send all returns to the following address and include a note detailing your contact details and reason for return.
Please note: we advise you to use a recorded delivery service to ensure that your items remain protected.
Unit 2b, Little Malgraves Industrial Estate
Lower Dunton Road
Bulphan, Upminster
RM14 3TE
Heavy goods can be collected by courier at a charge of £15.00 for items up to 25kgs. If you’d like to know more about this option please call us on 01268 544336

Are there any items which cannot be returned?

Yes. Perishable items such as frozen products are non-returnable due to health and safety reasons.

How do I return faulty items?

Items that are faulty will need to be returned to us via your own means. After they are returned, if the goods are deemed to be faulty, we will be able to credit you for the postage paid and also replace the item.

What should I do if I notice shortages on my initial order?

If you are missing any items on your delivery then please notify us within 24 hours of delivery.

What if I have not yet received my order?

Please call BPC on 01268 544336 or email us via: info@bavisterspetcentre.com
We will be more than happy to establish where your parcel is and rectify any problems within the delivery process.